Use feedback to make the world’s most important organizations (those that serve vulnerable people) 1% better, thereby making a huge impact on the lives of vulnerable people around the world.
We’re working to give voice to the vulnerable and marginalized, and to empower the people who serve them — not only with data but also with information that allows them to act to make things better. We’re building tools to help organizations utilize the feedback loop in order to make the world a better place.
The feedback loop is at the core of everything we do. We don’t just attempt to automate it with technology, we do all we can to help organizations implement a positive feedback loop into their processes.
By automating as much of the feedback loop as possible, we allow service providers to ask, collect, analyze, implement, and notify, all without taking significant time away from their day-to-day task of helping people.
Over time, our solution will evolve from one that just gathers feedback and places it into dashboards to one that helps suggest actions, tracks those actions, and provides ways to communicate to those receiving services what steps are being taken to improve.
Eventually we intend to have our tool be the de facto choice for any group that provides services in a ‘power disparate’ environment.
To do this we’re starting with the most vulnerable groups, with the assumption that the tools and best practices that are created to help those groups will be able to help other groups just as effectively as we move up what we call the ‘vulnerability spectrum’.
Currently we focus on Homeless Service Providers and Mental / Behavioral Health Facilities. Once we feel that we have a monopoly in a market, we’ll move up the spectrum and add another group of vulnerable individuals and their service providers to the Pulse family.
The vulnerability spectrum is something we use to explain our vision. The graphic is not meant to be a complete list — rather it is a sampling of vulnerable groups. It’s missing many vulnerable groups (including refugees, domestic violence survivors, and affordable housing groups) that we serve along the way.
The way that we capture feedback might radically change over the years. Our commitment to providing a safe and easy way to do it will not.
The quest to gather feedback from vulnerable individuals has given us some interesting and profound understandings. One of the most influential is that true anonymity is needed when gathering feedback, to provide a psychologically safe environment and unlock the authentic and unsuppressed feelings of those whose feedback you seek.
Another understanding is the enormous burden placed upon service providers across human services. As such, our solution needs to provide not only real value but also decrease the work required of the individual heroes keeping providers afloat.
In the future is a plug-and-play feedback system, utilized by every major human service provider, that collects and analyzes feedback; recommends change and action plans; compares organizations; and suggests actions that have worked for other similar organizations, all the while reducing the workload of Earth’s mightiest heroes.*
<aside> ❤️🩹 *Earth’s mightiest heroes are those that serve others.
</aside>
"Less but better" encapsulates our philosophy of intentional selectivity in our endeavors, ensuring we allocate our energy, time, and resources to excel in chosen areas rather than spreading ourselves too thin.